Introduction

Align Property Care is committed to protecting the privacy and security of customer, supplier, and employee records. We adhere to the privacy principles set out below, which govern the way we collect, use, store, and disclose personal information that is obtained in the course of development, sales, promotion, and distribution of our products and services or in the course of employment. This policy is referred to as Align Property Care's privacy policy (the "Privacy Policy").

"Personal information" means any information provided to or collected by Align Property Care about an identifiable person, including employee records, and customer and supplier information, but does not include the name, title, business address, business telephone number, business fax number, or business email address of an employee of an organization. This Privacy Policy applies regardless of how personal information is recorded (for example, electronically or on paper). This Privacy Policy does not cover any information about more than one individual where the identity of the individual is not known and cannot be inferred from the information ("Aggregated Information"). Align Property Care retains the right to use Aggregated Information in any way that it reasonably determines is appropriate. This Privacy Policy also does not apply to information about companies or other legal entities.

Privacy Policy for the Protection of Personal Information:

We will collect, use, store and disclose personal information in accordance with the following privacy principles:

Accountability

The responsibility for compliance with data privacy laws and this Privacy Policy lies with the President of Align Property Care, although other employees and certain third parties may have access to personal information. We take responsibility to ensure that personal information in our custody is used only for the specific purpose for which it was supplied.

Identifying Information Collected and Purposes

Align Property Care may obtain information from you either orally or in writing. We may use this information we collect for the following purposes:

(a) to ship products or provide services to our customers;

(b) to provide customers access to Align Property Care’s products or services;

(c) to respond to customer inquiries about accounts and other services;

(d) to understand our customers and prospective customers’ needs and to offer products and services to meet those needs;

(e) to conduct credit checks on customers or prospective customers; and

(f) to meet legal requirements.

Unless required by law, we will not use personal information for a new purpose without the knowledge and consent of the individual to whom the information relates. We hold this information in strict confidence and do not reveal it to anyone unless expressly or implicitly authorized by the person or organization concerned or where permitted or required by applicable law.

In the course of our relationship with you, Align Property Care will need to collect, use, and sometimes disclose different types of Personal Information for various purposes associated with the services we provide as directed by you. We will only use or disclose personal information for the purpose for which it was collected unless we have your consent to do so or where it is required or permitted by law.

The information that we typically collect may include:

• your full name;

• contact information, such as your address, telephone number, e-mail address, or job title;

• information to help establish your identity;

• whether you have subscribed to, or unsubscribed from, any of our mailing lists, or accepted any of our invitations;

• your payment information; and

• any other Personal Information that you voluntarily choose to provide to us.

In some cases, we collect Personal Information from third parties such as other organizations with whom we or you have dealings, such as government agencies, credit reporting agencies, recruitment agencies, information or service providers, and from publicly available records.

Consent

By providing your personal information to Align Property Care, you consent to our collection, use, and disclosure of your personal information according to this Privacy Policy. If you do not agree with these terms, please do not provide any personal information to us. However, while providing some personal information is optional, certain services can only be offered if you provide personal information to us and we may not be able to offer you certain services if you choose not to provide us with the required personal information.

Consent may be given in various ways, such as: (a) expressly by signing a document, agreeing through electronic means, or verbally; or (b) implicitly by voluntarily providing the personal information.

We will only collect, use, or disclose personal information with the individual's consent, except in certain circumstances permitted or required by law. The way in which we seek consent may vary depending on the sensitivity of the information. We will obtain consent in all cases where the personal information involved is considered sensitive, such as income or health information.

Typically, we will seek consent for the use or disclosure of personal information at the time of collection. However, we will seek additional consent after collecting the personal information if it is required for a new purpose.

In certain circumstances, obtaining consent may be inappropriate. The Personal Information Protection and Electronic Documents Act and provincial privacy laws provide exceptions where it is impossible or impractical to obtain consent. Please note that there are circumstances where the collection, use, and/or disclosure of personal information may be justified or permitted without consent, or where Align Property Care may or must disclose information without consent, in accordance with applicable law.

Additionally, unless otherwise revoked using the process outlined below, you consent to receive texts or other forms of short message service (SMS) for promotional purposes or Align Property Care's operations staff using third-party software. If you wish to opt out and no longer be contacted by Align Property Care's operations staff using third-party software or for marketing or other promotional campaigns, please refer to our opt-out policies below.

You have the right to revoke your consent to the collection, use, and disclosure of your personal information at any time. However, revoking your consent may prevent us from providing services or products to you. In such cases, we will discuss with you the reason we need your personal information and why revoking your consent affects our ability to provide our services or products to you.

Limiting Collection, Storage, and Security

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Limiting Use, Disclosure and Retention

We will not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law.

Our Websites and Cookies

In general, you can use our websites without giving us any Personal Information. If you are one of our anonymous visitors, please bear in mind that we may still record certain analytical information and as further set out in this section.

Align Property Care may use cookies, web beacons/pixel tags, log files and other technologies to collect certain information about visitors to our websites, and recipients of our newsletters, invitations, and other communications.

When you visit our websites, we may collect information about your visit including your IP address, your geographic region (as determined by IP address), clickstream through our website, the date and time of your visit, information about your device and network such as the browser you use and its configuration, your connection speed, the pages you view or search for on our website, what links you click, what you download, our page response times, any download or other errors, the length of your visit, and whether the emails we send are opened.

We may use this information to improve the functionality of our website, to tailor or improve the content that we may send or show you, and for analytical purposes to understand how visitors interact with our website, messages and the information we provide.

Affiliates with Whom We Share Information

Align Property Care may provide information to certain third parties such as customer relationship management tools or payroll software among others. We ensure affiliates whom we share information with securely store all information they are storing on our behalf.

Accuracy

Align Property Care endeavours to ensure that any Personal Information provided and in its possession is as accurate, current and complete as necessary for the purposes for which we use that information.

You have a right to request access to your Personal Information and to request a correction to it if you believe it is inaccurate. In the event that you believe that your Personal Information is not accurate or you wish access to your Personal Information, you may make a request using the contact information provided below.

We endeavour to provide timely access to your Personal Information. However, we may require you to verify your identity to our satisfaction prior to doing so. Further, there may be circumstances where access cannot be granted. For example, we will not grant access where doing so would lead to the disclosure of Personal Information of another individual and that individual refuses to provide consent to the disclosure, or where the information is subject to privilege or other legal restrictions. In such cases, you will be notified of the reason why it is not possible to grant access to your Personal Information.

Safeguards

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.

We protect personal information through a combination of physical, organizational, and technological measures. These measures include locked file cabinets, restricted access to offices, limiting access on a need-to-know basis, and technological measures such as the use of passwords and encryption. Personal information stored electronically is kept in databases that are password-protected, or as otherwise required by law.

Contact Information

Questions or comments about this Privacy Policy should be directed to the President of Align Property Care. If you have any concerns, requests, or wish to access or correct your personal information, please contact us through the following methods:

• By mail:
  Align Property Care
  66 Trawley Cres.
  Ajax, Ontario, L1S 5X7

• By email:
  info@alignpropertycare.ca

• By phone:
  (905) 716-9951

We aim to respond to all requests and concerns within a reasonable time frame. Please note that we may require you to verify your identity before fulfilling certain requests.

Policy Updates

Align Property Care reserves the right to update this Privacy Policy from time to time to reflect changes to our practices, legal or regulatory reasons, or other necessary adjustments. When we make changes to this policy, we will update the effective date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about our data privacy practices and how we are working to protect your personal information.

Complaints

If you feel that we are not abiding by this Privacy Policy or if you have concerns about our data privacy practices, please contact us directly using the contact information provided above. We take all privacy complaints seriously and will conduct an internal investigation to address your concerns.

If you are not satisfied with our response, you have the right to file a complaint with the privacy regulatory authority in your jurisdiction, such as the Office of the Privacy Commissioner of Canada or the relevant provincial authority.

Acceptance of Privacy Policy

By using our services, submitting personal information, or engaging with us in any way, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Your continued use of Align Property Care’s services after any updates to this Privacy Policy will signify your acceptance of such updates.